Frequently asked questions
FAQ
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information. Once completed, you will receive an order confirmation email
2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods.
3. Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes or cancel your order, please contact us within 24 hours at info@clemendes.com. We cannot guarantee modifications once your order has been processed.
4. How long does shipping take?
Free Standard Shipping: 7-20 business days
Expedited Shipping (if available): 3-7 business days
Processing Time: Orders are processed within 3-7 business days before shipping.
5. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real-time.
6. Do you ship internationally?
Yes, we offer international shipping. Delivery times vary depending on your location and customs processing.
7. What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in their original packaging, and include all accessories
8. How do I return an item?
To initiate a return, email us at info@clemendes.com with your order number and reason for return. We will provide you with a return address and instructions.
9. Are shipping costs refundable?
No, return shipping costs are the customer's responsibility. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
10. I received the wrong item. What should I do?
If you received an incorrect item, please contact us at info@clemendes.com with a photo of the product and your order number. We will send the correct item at no additional cost.
11. My item is defective or damaged. What should I do?
If your item arrives damaged or defective, email us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund.